Is there a notification to notify a specific resource when case is updated? — Cloud Customer Connect
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Is there a notification to notify a specific resource when case is updated?

Summary:

We want a notification to a specific case when cases are updated. We do not want to use the conversation feature- we want to send a notification to the Director when the case is updated by any resource.

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Code Snippet (add any code snippets that support your topic, if applicable):

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