How to ensure unique chat sessions per user in Oracle Digital Assistant Web SDK? — Cloud Customer Connect
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How to ensure unique chat sessions per user in Oracle Digital Assistant Web SDK?

in Digital Assistant & Mobile 1 comment

Hello,

I’m currently embedding the Oracle Digital Assistant chat widget using the Web SDK in two environments:

  • A local index.html file
  • And a deployed page on Oracle Visual Builder.

In both cases, it seems like the chat session is shared between all users or browser tabs, instead of being unique per session or user.

For example: if I open the chat on one browser and start a conversation, then open another browser or incognito tab, it continues the same conversation, which I expected to be independent.

From what I understand, the session should ideally be unique for each user or browser session. Could you please help me understand:

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