Stop emails from generating new requests — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Stop emails from generating new requests

in Help Desk 2 comments

Hi all, is it possible to prevent HRHD from creating new requests when an inbound email is received?

We still want inbound emails to be linked to existing requests.

Thanks,

Edward

Version (include the version you are using, if applicable):

25B

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!