PO approval is not assigned back to approver after buyer provides information requested by approver — Cloud Customer Connect
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PO approval is not assigned back to approver after buyer provides information requested by approver

in Purchasing 4 comments

Summary:

we have PO approvals defined based on approval group with 4 approvers(A-B-C-D) in serial. Recent times we are seeing issue in PO approval where buyer was requested to provide additional information by approver let's say approver C. Once the details are attached to PO, approval task is not automatically getting assigned or routed to the actual approver.

Due to which issue POs were struck in system without anyone's notice. Each time when buyer reports it, we are currently manually re-assigning it back to approver.

If anyone aware or faced similar issue, kindly help with the root cause and resolution for this issue.

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