Incorrect Primary Contact Phone Number Display in Next Gen HR Help Desk (Redwood)

Summary:

We are experiencing an issue in our Oracle Fusion HCM's Next Gen HR Help Desk (Redwood) where the Primary Contact Phone number is displaying incorrectly on the Service Request details page.

As shown in the attached screenshot (highlighted in yellow), the phone number populated in the "Primary Contact Phone" field is not the correct one associated with the Primary Point of Contact.

We are seeking guidance on how to effectively troubleshoot and resolve this.