Clarification: "My New Messages" vs. "My Messages" in Oracle Fusion HCM HR Help Desk — Cloud Customer Connect
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Clarification: "My New Messages" vs. "My Messages" in Oracle Fusion HCM HR Help Desk

in Help Desk 2 comments

Summary:

We are seeking clarification on the functional difference between the "My New Messages" and "My Messages" quick action icons within the Oracle Fusion HCM HR Help Desk module.

As shown in the attached screenshot, both options appear under "Quick Actions."

  • "My New Messages"
  • "My Messages"


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