Generative AI in Narrative Reporting- Describe Exception use case — Cloud Customer Connect
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Generative AI in Narrative Reporting- Describe Exception use case

Summary:

Unexpected Behavior in Generative AI Narrative Reporting: Describe Exception Use Case

Content (please ensure you mask any confidential information):

In a recent implementation of Generative AI for narrative reporting, I encountered an issue related to the Describe Exception use case. Upon enabling the AutoTextSummary() condition for several variance cells within a report and defining the condition using the Expression Builder, the AI successfully generated summaries for the relevant variance cells—except for the first cell.

Even when the specified condition was met for the first variance cell, the summary was consistently omitted. This indicates a possible logic or processing flaw in how the Describe Exception function handles the initial cell in the sequence.

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