“Copy” Usage in SLA Setup — Cloud Customer Connect
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“Copy” Usage in SLA Setup

Hi Team,

I would like to understand the meaning of “Copy” in SLA. I’ve noticed it in several areas, but I haven’t found any accounting rules or segment rules that use “Copy,” which makes it difficult to grasp the underlying logic.

Could someone please clarify why “Copy” is used and what value it derives when present? See the attached screenshot


Thanks in Advance

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