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Live Chat Admin/Config Questions - HR Help Desk

in Help Desk 3 comments

Summary:

We have some questions regarding Live Chat for HR Help Desk that we are unable to locate in the documentation provided.

Content (please ensure you mask any confidential information):

We are aware that a report is necessary to see the status of available agents, but are there actions we can take to move agents out of the chat in real time? For instance, if an agent has declined the chat multiple times in a row, can the system remove the agent from service? Or can we set a time out due to no response?

What is the data retention for Live Chat? Does it follow the

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