Helpdesk Agent is unable to view the Multi Business Unit related Categories while creating/Updating — Cloud Customer Connect
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Helpdesk Agent is unable to view the Multi Business Unit related Categories while creating/Updating

in Help Desk 1 comment

In Next Gen Helpdesk , Helpdesk agents are only seeing Default BU specific Categories (Ex - US only). All though the employee is seeing the Category based on their own BU.

How can we add all the categories for Agent to pick and choose employee's BU specific Category when Agent is working on Brazil or Canada Tickets?

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