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BI Report access issue

Summary:

Hi,

One of the users is unable to access the BI report. When he tries to access it, he getting the error shown below. But, he is able to access the report from his test login.

So, I have compared the roles assigned in both test and production environments, and they are the same.

Can anyone help me understand why this error is occurring for this user? and how to resolve this issue.


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