Invoice imported from IDR with Closed PO is not routed to PO buyer Notification — Cloud Customer Connect
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Invoice imported from IDR with Closed PO is not routed to PO buyer Notification

in Payables, Payments & Cash Management 3 comments

Summary:

Hi Team,

We are observing unexpected behavior during invoice processing via IDR. When an invoice (PO-matched) is imported and the referenced Purchase Order is already in Closed status (as it was matched with another invoice previously), the system does not place the new invoice on hold, nor does it route any hold notification to the Buyer after validation and after validation, the invoice still remains in "Incomplete" status indefinitely.

We have configured Amount and Quantity tolerance to 0.5%, yet:

  • The invoice is not placed on hold.
  • No notification is sent to the Buyer for review.

This is causing significant concern for the client, as it leads to delays and missed visibility for business users.

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