Custom Fonts Not Reflected in PDF Output – BI Publisher RTF Template (OLC Certification)

Hi All,

In the OLC module, our client provides certifications with text styled in custom fonts.

I have uploaded an RTF template in BI Publisher and exported it to PDF format. However, the PDF output displays only in Arial, regardless of the fonts specified in the template.

What I’ve Tried:

• Uploaded the custom fonts to the BI Publisher server.
• Navigated to Administration → Font Mapping.
• Added mappings for the desired fonts.

Despite this, the PDF still defaults to Arial and doesn’t reflect the original font styles.

Fonts Currently Used in the RTF Template:

• Montserrat-Medium
• Avenir-Roman
• Avenir-MediumOblique
• Avenir-Black

Has anyone encountered this issue before?