How to Receive a Fiscal Document Using the Customer Return Fiscal Flow with an RMA (Credit Only)? — Cloud Customer Connect
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How to Receive a Fiscal Document Using the Customer Return Fiscal Flow with an RMA (Credit Only)?

edited Jul 29, 2025 1:09PM in Costing

Summary:

Hi,

How to receive a fiscal document using the Customer Material Return fiscal flow with an RMA created for credit only.
In this process, there should be no physical receipt of goods into inventory. It is mandatory to have an RMA linked to the fiscal document for this specific fiscal flow.
We are implementing a common business scenario in which a customer return is processed for credit only — with no physical receipt of goods. The RMA is required to link the fiscal document for compliance purposes, but there is no inventory movement. This is standard in cases involving damaged goods, low-value returns, or customer satisfaction policies. The system should support fiscal processing linked to an RMA without forcing physical receipt.

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