"Failed to get user information" error in RF Mobile App for users with less than MANAGEMENT role — Cloud Customer Connect
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"Failed to get user information" error in RF Mobile App for users with less than MANAGEMENT role

in Warehouse Management 2 comments

Summary:

We are facing an issue that we have resolved temporarily by granting the role MANAGEMENT to the corresponding users.

Every time we launch the Mobile App login from the UI for a logged in user with role lower than MANAGEMENT (for example, SUPERVISOR or EMPLOYEE), the login in the Mobile App fails with the error Unable to retrieve user details.

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Version (include the version you are using, if applicable):

25B.07m

Code Snippet (add any code snippets that support your topic, if applicable):

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