No Roles and Access, Inactive User Still Receives Requisitions — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

No Roles and Access, Inactive User Still Receives Requisitions

edited Aug 27, 2025 6:57AM in Self Service Procurement 1 comment

Summary:

We’re encountering an issue where a resigned employee—whose user account has already been set to inactive and had all roles removed—is still receiving requisitions and invoices.

We’ve confirmed that the BPM Worklist approval group has also been updated to exclude this user.

Has anyone experienced a similar scenario? What could be the potential root cause, and is there a recommended solution to fully prevent transactions from being routed to an inactive account?

Appreciate any insights you can share. Thank you!


Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!