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Creating Oracle CX Activities Using OAuth 2.0 Integration

edited Jul 31, 2025 6:18PM in Fusion Applications Administration 5 comments

We are developing an integration between System A and Oracle CX, where System A will invoke Oracle CX REST APIs to create Call Reports (Activities). Since System A does not have access to individual Oracle CX user credentials and we aim to avoid prompting users for login during each API call, we plan to implement OAuth 2.0 using the Client Credentials (two-legged) flow.

As expected with this approach, the Call Reports are being created with the Client ID of the Confidential Application shown in the "Created By" field.

Our questions are:

  1. Is it possible to mask or alias the Client ID
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