Payroll Activity Center - historic period balances around 40% too high — Cloud Customer Connect
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Payroll Activity Center - historic period balances around 40% too high

in Payroll and Global Payroll Interface (GPI) 2 comments

Summary:

Payroll Activity Center has gone live with the upgrade flow being run. The current period balances match the gross to net report, but all earlier periods are approximately 40% higher than they should be.

Content (please ensure you mask any confidential information):

We have gone live with the Payroll Activity Center in July, after the July payroll. The upgrade flow to generate the historic values has been run.

The July totals match the gross to net report and are fine. But the June, May, April, etc values are all around 40% higher than expected.

Is there any known issue with the upgrade process that might explain this? The balance definitions seem to be fine, as proven by the July figures being correct.

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