We want to use the existing email channel in "Start Internal Conversation" in Redwood HRHD. — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

We want to use the existing email channel in "Start Internal Conversation" in Redwood HRHD.

edited Aug 4, 2025 6:44PM in Help Desk 1 comment

We are using Redwood UI for Oracle Fusion HCM – HR Help Desk (HRHD). We would like to use an existing email channel for initiating start internal conversations within a service request in helpdesk. However, when attempting to do so, the channel appears blank, channel type is coming as E-Mail and we are unable to select or use the configured email channel.

Any guidance or documentation references would be appreciated.

Thank you.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!