Parent position missing with future hierarchy change — Cloud Customer Connect
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Parent position missing with future hierarchy change

Summary:

Has anyone come across an issue where the parent position and incumbent details disappear from the Positions screen the day before a future hierarchy change becomes effective?

Since we have enabled Redwood for positions, incumbent details disappear when searching for a position. The scenario is as below:

Sysdate = 01-Aug-2025

The parent position for E-359-0037 is E-359-0033 until 01-Aug-2025

From 02-Aug-2025 the parent position for E-359-0037 is E-359-0036

When we search for position E-359-0037 on 01-Aug-2025 the incumbent and parent position details are not displayed on screen even though the correct parent position details are shown when the position is selected.

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