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HRHD - Change in Communication Channel

in Human Capital Management

Summary: We have a process that a user sends an email to our HRmailbox in outlook, and it relays to Oracle HCM and creates a HRHD ticket and responds with an email to the user with the HRHD ticket number etc. We had an exception in Oracle if the sender is from a specific address.

Recently we had to change our HRmailbox used and updated our communication channel. The one email exception is no longer working and HRHD tickets are being created when an email is received from this address. I do not know where in Oracle HCM to fix this issue.

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