Skills in Role and Capability Guides — Cloud Customer Connect
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Skills in Role and Capability Guides

in Grow 3 comments

Summary:

Hi All,

We have recently started exploring the role guide functionality and are facing some questions:

  1. Skills that are added to a role guide (capability guide) will only show to the user if we choose the required for value (readiness or mastery). This is not mentioned as a condition in the documentation - Create and Manage Role Guides
  2. In the documentation it is mentioned that : skills can be configured to only achieve one of the two, readiness or mastery. You can edit the skill to modify these details - but in the required for value set there is an option called, "Readiness and Mastery". What are the implications of choosing this option. Why does the option exist when in the documentation it is stated that skill should be configured to achieve one of the two?

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