AI Agents in Order Management — Cloud Customer Connect
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AI Agents in Order Management

in Oracle AI for Fusion Applications

Summary:

AI Agents in Order Management

Content (please ensure you mask any confidential information):

Dear All,

As per 24D in Order Management we had an AI Agent " Customer Service Representative Advisor".

But starting in 25C we are not able to see that AI Agent available in OM, but instead we are able to see below 2 new Agents.

Wanted to know if AI Agent " Customer Service Representative Advisor" is replaced by these new AI Agents?

New AI Agents:

1)Sales Return Order Assistant,

2)Sales Promotions Advisor

Version (include the version you are using, if applicable):

25C

Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

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