Helpdesk ticket created through email channel are not getting correctly mapped in helpdesk — Cloud Customer Connect
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Helpdesk ticket created through email channel are not getting correctly mapped in helpdesk

in Help Desk 1 comment

Summary:

When some employees create helpdesk tickets via the email channel and include someone in CC, the ticket content appears only in the 'Detailed Description' field, and the CC recipient is added under 'Contacts'. However, normally the ticket description also appears under the Messages tab along with the CC information.

May I know is this a issue or functionality?

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

25C


Code Snippet (add any code snippets that support your topic, if applicable):

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