how oracle assigns an approval request when it's not claimed for 9 days — Cloud Customer Connect
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how oracle assigns an approval request when it's not claimed for 9 days

Summary:

We have a approval rule configured which routes to a secuirty role.

We assigned this role to a set of people.

If no one claims an approval request for 9 days, has been escalated to supervisor.

We wanted to know how this works and it assigns. This is a product feature which is not documented.

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Code Snippet (add any code snippets that support your topic, if applicable):

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