My Team Agents - Not able to find workers — Cloud Customer Connect
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My Team Agents - Not able to find workers

I have enabled some My Team Agents in our test environment but when I'm running into some issues.

  1. Employment Details (My Team); When I look up a person via a name, I get the following message:

I wasn’t able to find anyone named Margarita in your team or organization. If you have any additional details or if the name might be spelled differently, please let me know and I’d be happy to help search again.

If I look however via a person number (for the same person), I get a result. Any idea why it doesn't work for a name?

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