Journal email notification template has different message for different journal lines — Cloud Customer Connect
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Journal email notification template has different message for different journal lines

We found that the journal approval email notification displays different messages depending on the type of journal lines. It appears that only when the entered currency is different from the accounted currency, the email includes the entered currency and amount.

We would like to confirm whether this is standard system behavior. Additionally, is it possible to configure the notification to always display the entered currency and amount for each journal line, regardless of whether it differs from the accounted currency?

We reviewed the RTF template but could not locate any conditional if statements related to this logic. If customization is possible, could you advise how to achieve this?

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