Analytics in ICM - Custom data
The Oracle ICM application that we are using, there are 2 questions regarding the Analytics part of the application
- Apart from email attachment in the form of Agent or iBot, is there any provision of extracting the reports and placing it at a shared file location in a server?
- How can we access the data sources of the Subject areas which is provided OOTB by Oracle like Participant Details, credit rules, etc.?
Thanks
Pratiksha Chakravarty
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