Analytics in ICM - Custom data — Cloud Customer Connect
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Analytics in ICM - Custom data

The Oracle ICM application that we are using, there are 2 questions regarding the Analytics part of the application

  1. Apart from email attachment in the form of Agent or iBot, is there any provision of extracting the reports and placing it at a shared file location in a server?
  2. How can we access the data sources of the Subject areas which is provided OOTB by Oracle like Participant Details, credit rules, etc.?

Thanks
Pratiksha Chakravarty

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