Disabling Field in 'Request a Position Change' Based on Action Reason in 'When&Why' — Cloud Customer Connect
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Disabling Field in 'Request a Position Change' Based on Action Reason in 'When&Why'

Summary:

We have a client requirement to hide the Grade section based on the Action Reason. Specifically, if the Action Reason is, for example, ‘A’, the Grade section should be visible; for all other Action Reasons, this section should be hidden.

We're trying to implement this using a VBS (Visual Builder Studio) business rule, but the condition doesn't seem to be working as expected.

We have used the condition ActionReasonID == 'A' to make the section visible, but it's not functioning correctly.

Any ideas or suggestions to help us achieve this functionality would be greatly appreciated.

Content (please ensure you mask any confidential information):

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