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Redwood: Unable to see any employees in the Employment Info search

edited Aug 7, 2025 12:16PM in Human Capital Management 3 comments

Summary:

We are unable to search for any employees in the Employment Info search under My Team. Line managers are able to see employment info when using the global search, as well as using the Team Activity Center. I have ran ESS job to create index definition and perform initial ingest to OSCS with parameters: fa-hcm-person, fa-hcm-acl, fa-hcm-location, fa-hcm-position, fa-hcm-job, fa-hcm-organization. I have also ran Compute Users ACL, Compute Users ACL with Events, Computer Users with Large ACL, Optimize Person Search Keywords Index, Update Person Search Keywords, HCM Access Control List Initial Ingestion.

As an admin, I am able to see the employees when using My Client Groups > Employment Info.

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