How to delete the root members but still keep the shared hierarchy? — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to delete the root members but still keep the shared hierarchy?

edited Aug 8, 2025 2:34AM in Planning 1 comment

Hello everyone,

I am trying to delete 3000 members out of 5000 members under the Department hierarchy (Total Department).

Among 5000 members, we shared some of them under 30 different alternate hierarchies. For example:

Our root hierarchy has 7 levels.

My question is:

  1. How can I delete 3000 root members at one time (only keep 2000 root members) but still keep the alternate hierarchy?

For example: I want to delete Dept 35, but still wanna keep Alternate 1 with shared member Dept 11 and Alternate 2 with shared member Dept 22?

My expected result:

I tried to download Department dimension (Overview » Dimension » Export) and deleted Dept 35 from that file, then Overview » Dimension » Import and used the clear member, but it cleared out all members under the alternate hierarchy (Dept 11 vs Dept 22).

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!