Redwood screens are not displaying real time updates - CSP updates — Cloud Customer Connect
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Redwood screens are not displaying real time updates - CSP updates

Summary:

We have noticed that when updates are made the candidate application screen, the update is not instantly displayed leaving the user with the self doubt of whether the action was completed or not.

EXAMPLE:

Hiring Manager view on a requisition candidate list:

Candidates are at the HM Review - To be reviewed - HM phase/state:

Hiring Manager selects candidate and selects Move Application Action:

HM is choosing Shortlist state and clicks Move:

Hiring Manager is returned to screen but the update is NOT reflected:

The only way to view the update is to exit this screen and return back to it. Since this did not happen in Classic UI, this will leave users but particularly Hiring Managers (use hiring less so than recruiters and there are more of them) confused as to whether they performed the action correctly. Some will probably try to perform the action again and will be left more confused or progress the candidate too far forwards by mistake.

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