Cannot use Account Segment as Document Approval condition

When trying to create a new approval rule based with an account segment value being a condition, we are unable to do so. When going to select the condition all we see is "Account" folder where Oracle, with their example, shows a folder with Account concatenated with the COA (please see attached screenshots). Oracle says there are no prerequisites

for this to work but feel like we are missing something. Thank you all in advance!