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supplier cannot access supplier portal due to IP whitelisting and SSO

in Purchasing

Summary:


Content (please ensure you mask any confidential information):

We are implementing a supplier portal for one of our clients, which has Single Sign-On (SSO) and IP whitelisting enabled. Because of these security measures, suppliers are unable to log into their accounts using the standard supplier portal URL.

Has anyone encountered this scenario before?

  • How do you configure or provide suppliers with access when both SSO and IP whitelisting are in place?
  • Are there alternative URLs, configurations, or best practices that can help in this situation?

Any guidance or documentation references would be appreciated.

Version (include the version you are using, if applicable):

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