OSMH - failed to start osmh-agent with [validate image failed, checksums are not equal] — Cloud Customer Connect
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OSMH - failed to start osmh-agent with [validate image failed, checksums are not equal]

in Linux

Applies to:

Oracle Cloud Infrastructure - Version N/A and later

Oracle Linux 7/8/9

Goal:

Restore OSMH plugin back to a working state

Symptoms:

1. /var/log/oracle-cloud-agent/plugins/oci-osmh/oci-osmh.log shows:

2025/08/06 10:37:33.134736 policy.go:87: Plugin [oci-osmh] has [Enable] state
2025/08/06 10:37:33.142782 health.go:107: health check of plugin:[oci-osmh], desiredState:[Enable], currentState:[running], status:[running] version:[1.53.0-3] Messages:[failed to start osmh-agent with [validate image failed, checksums are not equal]] err:[<nil>]

2. OCI Console (Oracle Cloud Agent / OS Management Hub Plugin) shows:

failed to start osmh-agent with [validate image failed, checksums are not equal

Solution:

Hop to your Oracle Linux compute instance and as a root user (or an account with full sudo access) delete everything from the below path:

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