overbilled PO can not complete the receipt
in Purchasing
Summary:
Hi Experts,
We have one general issue happened for all the countries.
For example in Japan:
The billed amount is 3600119 JPY, and the ordered amount is 3533619 JPY, the PO requestor choose Receive in Full in the notification, but the received amount is 3533619 JPY which was not the same as the billed amount. Now the invoice was still on hold because the receipt confirmation was not fully received yet.
It was working previously for overbilled cases, we always trained users to select Receive In Full. but from Aug the received amount is the same as the ordered amount, it should have been the same as the invoiced amount. can you please help us?
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