Recruiting Booster: 2 way email communication — Cloud Customer Connect
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Recruiting Booster: 2 way email communication

edited Aug 14, 2025 6:39PM in Recruiting, Opportunity Marketplace 3 comments

Summary:

We noticed that for 2 ways email communication, after the recruiter replies on the email from outlook, the conversation is not recorded in ORC

Content (please ensure you mask any confidential information):

Step to reproduce:

  1. initiate an email from ORC to the candidate via Job Application
  2. Confirm the email is sent to candidate email address
  3. Reply on the email chain from candidate email
  4. Run the ess to process inbound message
  5. Confirm the recruiter got an email sent out from Vanity email from outlook
  6. The recruiter replies back on the email chain, with candidate email address copies
  7. Notice that The communication is not recorded in ORC

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