Access to troubleshooting recordings
Hi team,
Help with a short customer question please:
- When they create a recording in Oracle using the Troubleshooting > Record Issue, how such recordings be accessed?
- They would like to attach them to an SR or possibly use them internally for troubleshooting among various support personnel
- On Troubleshooting > Record Issue > View My Recordings, it shows a list of recordings, but those cannot be accessed or viewed (captures below)
Researched this guide, though did not find a solution.
Is it perhaps an authorization requirement? Perhaps we can find/share the related steps for this please.
Thank you!