Access to troubleshooting recordings

Hi team,

Help with a short customer question please:

- When they create a recording in Oracle using the Troubleshooting > Record Issue, how such recordings be accessed?

- They would like to attach them to an SR or possibly use them internally for troubleshooting among various support personnel

- On Troubleshooting > Record Issue > View My Recordings, it shows a list of recordings, but those cannot be accessed or viewed (captures below)

Researched this guide, though did not find a solution.

Is it perhaps an authorization requirement? Perhaps we can find/share the related steps for this please.

Thank you!