Net Pay shows GBP 0.00 in View Payslip Redwood page for all employees (GBP - UK Payroll) — Cloud Customer Connect
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Net Pay shows GBP 0.00 in View Payslip Redwood page for all employees (GBP - UK Payroll)

edited Aug 14, 2025 4:30PM in Visual Builder Studio for HCM 3 comments

Summary:

We are observing an issue with the Redwood Payslip page for UK Legislation where all the employees Net Pay shows 0.00 on the left fragment section, however the actual Payslip of the employee and the summary section of the Payslip page shows correct values.

We have enabled all the Redwood profile options, scheduled all the relevant ESS processes. Balance Usage also looks to be correct, still didn't find the root cause.

This is happening in PROD as well. Employee gets correct payment , only issue is with the Net Pay display of the left fragment section.

We have checked from both

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