IDR_Image invoices are rejected during import with unknown reason — Cloud Customer Connect
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IDR_Image invoices are rejected during import with unknown reason

in Payables, Payments & Cash Management 2 comments

Hi，

This issue is that the user sent an email and run the “Import Accounts Payable Invoices” and “Invoice Document Recognition Tracking” processes. The “Invoice Document Recognition Tracking Report” shows that these invoices were rejected during the import for unknown reasons. Interestingly, however, I was able to import these rejected invoices using the implementation consultant account.

I have checked those information:

1, Role and Access BU：the user has been assigned this role "Accounts Payable Invoice Supervisor" and assigned the access authority.

2, DEFAULT_ORG_ID:  Completed setting.

Could you give me some guide how to deal with this issue?  Thanks

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