Locking and Saving Error When Adding a Document to an Employee — Cloud Customer Connect
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Locking and Saving Error When Adding a Document to an Employee

edited Aug 14, 2025 2:18PM in Human Capital Management 2 comments

Summary:

When attempting to add a Document Record for an employee, the system displays a conflict error, resulting in a failed addition.

Content (please ensure you mask any confidential information):

Hello Team,

The issue occurs when adding a Document Record to an employee and submitting it.We have already tried refreshing the page and retrying, which resolved the problem in some cases.We encountered the error by following these steps:

Navigation: My Client Groups → Document Records

Action: Add a new document to the employee → Click Submit.

Error: "Another user has changed the row with primary key oracle.jbo.Key[300000016595258]".

We would like to understand the root causes of this error and the possible solutions beyond simply refreshing the page.

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