DFF Field Not Visible in Change Location Action — Cloud Customer Connect
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DFF Field Not Visible in Change Location Action

We are trying to create a new Descriptive Flexfield (DFF) in the Change Location action.

  • The DFF was created with a YES/NO type in the Assignment page.
  • Using Visual Builder Studio (VBS), we are able to locate the newly created DFF field from the assignment page.
  • In the Change Location action, by default all other fields are disabled in the Assignment section.
  • We created a new rule to make this DFF visible, but the overridden value is not being applied.
  • The system continues to apply the default rule — only the Location field (dropdown) is available.
  • We also tried creating a rule based on the

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