When none of the Live chat Agents are avaialable in the system live chat user is notifying — Cloud Customer Connect
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When none of the Live chat Agents are avaialable in the system live chat user is notifying

edited Aug 19, 2025 9:40AM in Oracle AI for Fusion Applications

Summary:

Hi,

In HR Help desk module , when none of the Live Agents are available in the system, live chat user is notifying with the pop up as - Sorry, the assistant is unavailable right now. If the issue persists, contact your help desk.(Attached Screeenshot)

Can we modify the pop up message in configuration to - Sorry, the assistant is unavailable right now. Please create a Service request?.


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