Is there a way to increase the BI Publisher FTP connection timeout? — Cloud Customer Connect
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Is there a way to increase the BI Publisher FTP connection timeout?

in BI Publisher Learning Center 1 comment

We are currently utilizing a BIP report as part of an integration process with an external system, transmitted via FTP. While the process executes successfully on most days, we intermittently encounter a "Delivery Failed" error.

Upon investigation, we confirmed that:

  • The data volume remains consistent across the days.
  • The FTP connection is successfully established and stable.

The root cause appears to be related to the external vendor’s server load during peak times. To mitigate this, the vendor has recommended increasing the FTP connection timeout setting. This adjustment would allow their system additional time to process incoming files during periods of high activity, thereby reducing the likelihood of delivery failures.

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