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In Help Desk SRs, what is the time frame for a Resolved SR to transition to Completed/Closed status

edited Aug 19, 2025 6:10AM in Reporting and Analytics for HCM 1 comment

Summary:

Hi,

In Oracle HCM Help Desk, what is the time frame for a Service Request in Resolved status to automatically transition to Completed/Closed status?

Could someone please confirm?

Thanks
Prasad


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