Why is field merge HTML details not getting populated in email template? — Cloud Customer Connect
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Why is field merge HTML details not getting populated in email template?

in Eloqua 7 comments

Hi Team,

We have a requirement to send Order Cancellation emails to customers who have canceled their orders. The data is stored in a Custom Data Object (CDO), which includes multiple fields like order number, order details, and cancellation code.I have created the necessary field merges and dynamic content based on the cancellation code.

Also, please note that in "order details" field, we have incorporated HTML code, created necessary field merges and dynamic content, but the data is not getting displayed in the email template. Attaching the HTML Code for order details field,

"<div class='order_block_style'><table><tr><td>Line #</td><td>SKU</td><td>Product</td><td>Quantity</td></tr><tr><td>Line # 3 </td><td>511354201</td><td>CARBURETOR ASSY. </td><td>13</td></tr><tr><td>Line # 38 </td><td>587078301</td><td>CARBURETOR ASSY </td><td>87</td></tr><tr><td>Line # 46 </td><td>597717201</td><td>IGNITION COIL ASSY </td><td>12</td></tr><tr><td>Line # 52 </td><td>576596401</td><td>PISTON </td><td>106</td></tr></table></div>"

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