How can I add ticket description in message thread? — Cloud Customer Connect
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How can I add ticket description in message thread?

in Help Desk 2 comments

When someone send mail to the help desk the ticket description usually comes under Message Thread. However we are facing challenges in some mail where ticket description is not getting added to the message thread.

We are facing problem with some of the mails as the ticket description is not appearing under message thread, for example given below:

May I know why some ticket are not mapping detailed description of the ticket under message thread?

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