Some balance names do not appear on French Canadian payslip after 25B — Cloud Customer Connect
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Some balance names do not appear on French Canadian payslip after 25B

in Payroll and Global Payroll Interface (GPI)

Summary:

We have a custom payslip that displays language-specific headings depending on whether the employee's correspondence language is US or FRC. The payslip also displays the language-specific balance names. This has been in place for over 5 years. After 25B was applied, we have 3 balance names that no longer appear on the FRC payslip. The balances have a translated name for FRC in the database tables, and the numeric amount values appear on the payslip, but the name is blank. I will attach screenshots showing the before and after images from the payslip.

Most of the balances still appear correctly, only a few are a problem. I have not been able to find anything different about these balances. Canadian employees whose correspondence language is US are not seeing this problem - all balance names appear as expected. Oracle Support cannot help because it is a custom payslip and we do not see this problem on the seeded payslip.

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