Missing Previous Owner and Last Action information in the approval notification email — Cloud Customer Connect
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Missing Previous Owner and Last Action information in the approval notification email

Summary:

When we approve the parent entity via Approvals (e.g. promote data at Group level), the email notification received by the user is missing the previous owner and last owner information. This behaviour is different from the email received approving the child entity.

We have also enable the "Minimize Approval Process Emails" setting to reduce the user received multiple email at the Group level.

Has anyone encounter the similar issue when approving parent entity?

Thank you.

Jacky

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