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rules and logic used / HR Help Desk / automatic assignment of SR

edited Aug 26, 2025 12:40PM in Help Desk 1 comment

Hello

I would like to understand the rules and logic used by Oracle HCM Cloud HR Help Desk for the automatic assignment of service requests

Could you please confirm which rules are taken into account by the system for automatic assignment

Is there any hierarchy or precedence between these rules

Thank you

Best regards,

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